Terms Of Service

Effective Date: July 23, 2026

These Terms of Service (“Terms”) govern your access to and use of the Starfall website, products, content, and related services collectively referred to as the “Services.”

Throughout these Terms, “Starfall,” “we,” “us,” and “our” refer to Starfall. “You” and “your” refer to any visitor, customer, or person using the Services.

By accessing our website, placing an order, or otherwise using the Services, you agree to these Terms and our Privacy Policy. Please do not use the Services if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to purchase products from Starfall.

By using the Services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use our website and products only for lawful purposes.
• You will follow all product instructions and warnings.

We may refuse service, cancel an order, or restrict access where reasonably necessary to prevent fraud, misuse, or violations of these Terms.

2. Products and Product Information

Starfall offers sleep and general wellness products, including Starfall Dream Jelly.

We make reasonable efforts to display product descriptions, images, colors, ingredients, quantities, and packaging accurately. However, product appearance may vary slightly depending on your screen, lighting, manufacturing changes, or packaging updates.

We may modify, discontinue, replace, or limit the availability of any product without prior notice.

Product availability is not guaranteed. We reserve the right to limit the quantity of products purchased by any person, household, account, payment method, or delivery address.

3. Health and Wellness Disclaimer

Information available through our website, advertisements, product pages, emails, messages, and customer-support channels is provided for general informational purposes only.

It is not medical advice and should not be used as a substitute for professional medical diagnosis, advice, or treatment.

Starfall products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences and results may vary.

You are responsible for reviewing all product labels, ingredients, directions, warnings, and usage instructions before using a product.

Consult a qualified healthcare professional before using a Starfall product if you:

• Are pregnant or nursing.
• Are taking medication or another supplement.
• Have an existing medical condition.
• Have allergies or ingredient sensitivities.
• Are scheduled for a medical procedure.
• Have questions about whether the product is suitable for you.

Stop using the product and seek appropriate medical assistance if you experience an adverse reaction. Starfall does not provide emergency or medical services.

4. Orders

Submitting an order does not guarantee that we will accept or fulfil it.

We may accept, reject, limit, or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Payment failure
• Shipping restrictions
• Errors in customer or delivery information
• Violation of these Terms
• Quantity or promotional limits

An order is accepted when we send confirmation that the order has been processed or shipped.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

5. Prices and Payments

Prices are displayed in the currency shown on the website and may change without notice.

The total amount charged may include:

• Product price
• Shipping fees
• Applicable taxes
• Duties or import charges
• Other charges clearly disclosed before checkout

You agree to provide current, accurate, and complete billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us and our payment providers to charge the amount shown at checkout.

We are not responsible for charges imposed separately by your bank, card issuer, payment provider, customs authority, or other third party.

6. Pricing and Website Errors

We may correct errors, inaccuracies, or omissions relating to:

• Product descriptions
• Prices
• Promotions
• Discounts
• Shipping charges
• Availability
• Order totals
• Website content

We may make corrections before or after an order is submitted. Where permitted, we may cancel an affected order and issue a refund.

A technical error, incorrect price, or accidental promotion does not require us to sell a product under clearly incorrect terms.

7. Promotions and Discount Codes

Promotions, bundles, discounts, gifts, and coupon codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined.
• Discounts have no cash value.
• Promotions may be limited by customer, household, order, or product.
• Discount codes must be entered before checkout is completed.
• Promotions may be changed or withdrawn at any time.
• Previous purchases are not eligible for retroactive discounts.
• Free products may require the purchase of qualifying items.

We may cancel orders involving abuse, manipulation, duplication, or unauthorized use of a promotion.

8. Subscriptions and Recurring Orders

Where subscription purchasing is offered, the subscription price, delivery frequency, billing schedule, minimum commitment, and cancellation terms will be disclosed before you complete your purchase.

By purchasing a subscription, you authorize Starfall and its payment providers to charge your selected payment method automatically for recurring orders until the subscription is cancelled.

Subscription prices, shipping fees, taxes, or product availability may change. Where required, we will provide notice before applying a material change.

To avoid the next recurring charge, you must cancel before the applicable renewal or processing date. Cancellation requests submitted after an order has entered processing may apply to future orders rather than the current order.

Subscription cancellation does not automatically cancel an order that has already been processed or shipped.

9. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather
• Customs processing
• Incorrect addresses
• Public holidays
• High order volumes
• Local service interruptions
• Events affecting transportation or supply chains

You are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order begins processing.

Additional shipping terms may be provided in our Shipping Policy. If there is a conflict concerning shipping matters, the Shipping Policy will apply.

10. International Orders

International orders may be subject to customs inspections, import restrictions, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, you are responsible for these charges.

We are not responsible for delays caused by customs authorities or for products refused, restricted, seized, or returned because of local import requirements.

You are responsible for confirming that the products may lawfully be purchased, imported, and used in your location.

11. Returns, Refunds, and Replacements

Returns, refunds, replacements, damaged-product claims, and order-cancellation requests are governed by our Refund Policy.

You must follow the instructions, eligibility conditions, and time limits stated in that policy.

We may request reasonable evidence before approving a claim, including:

• Order information
• Photographs
• Packaging details
• Delivery information
• A description of the issue

Refunds, where approved, are generally issued to the original payment method. Processing times may depend on your financial institution.

12. Risk of Loss

Where permitted, responsibility for the order transfers to you when the order is delivered to the address supplied during checkout.

If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbours, building management, and the carrier before contacting us.

Claims involving lost, stolen, damaged, or incorrectly delivered orders must be submitted within the period stated in our applicable shipping or refund policy.

13. Accounts

Some website features may allow or require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login details
• Providing accurate account information
• Restricting unauthorized access to your device
• Activities performed through your account
• Informing us promptly of suspected unauthorized access

We may suspend or terminate accounts that contain false information, appear compromised, or are used in violation of these Terms.

14. Acceptable Use

You may not use the website or Services to:

• Violate any applicable law or regulation
• Commit fraud or impersonate another person
• Submit false billing, delivery, or account information
• Interfere with website security or operation
• Introduce viruses, malware, or harmful code
• Attempt unauthorized access to systems or accounts
• Scrape, copy, or harvest website data without permission
• Circumvent purchase limits or security controls
• Misuse discount codes, refunds, chargebacks, or promotions
• Infringe intellectual-property or privacy rights
• Transmit abusive, unlawful, or misleading content
• Resell products where resale is restricted or unauthorized

We may investigate suspected misuse and take appropriate action, including cancelling orders, restricting access, or cooperating with lawful authorities.

15. Intellectual Property

All content made available through the Services belongs to Starfall or its licensors, including:

• Brand names
• Logos
• Product names
• Packaging
• Product photography
• Graphics
• Website designs
• Videos
• Written copy
• Icons
• Illustrations
• Software
• Marketing materials

This content is protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, license, imitate, or commercially exploit our content without prior written permission.

No ownership rights are transferred to you through your use of the Services.

16. Reviews and Customer Content

You may be able to submit reviews, photographs, comments, testimonials, questions, or other content.

By submitting content, you confirm that:

• You created it or have permission to use it.
• It reflects your honest experience and opinion.
• It does not violate another person’s rights.
• It is not unlawful, abusive, deceptive, or defamatory.
• It does not contain confidential or sensitive information.
• Any material relationship or incentive has been properly disclosed.

You grant Starfall a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, edit, publish, translate, display, distribute, and promote submitted content in connection with our business and marketing.

We may remove, reject, or moderate customer content at our discretion, but we are not required to monitor every submission.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, social-media platforms, review platforms, and external websites.

We do not control and are not responsible for third-party:

• Content
• Availability
• Security
• Privacy practices
• Products
• Services
• Terms or policies

Your use of a third-party service is governed by that third party’s own terms and policies.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and website content are provided on an “as is” and “as available” basis.

Starfall does not guarantee that:

• The website will always be available or error-free.
• Website defects will always be corrected.
• Product availability will remain unchanged.
• Information will always be complete or current.
• Every customer will experience the same product results.
• The Services will meet every personal expectation.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by law, Starfall and its owners, employees, contractors, service providers, affiliates, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products.

This may include loss of data, revenue, profits, business opportunities, goodwill, or other intangible losses.

Where liability cannot be completely excluded, Starfall’s total liability relating to a claim will not exceed the amount you paid to Starfall for the product or order directly giving rise to that claim.

These limitations do not apply where liability cannot lawfully be limited or excluded.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold Starfall and its affiliates, representatives, service providers, employees, and contractors harmless from claims, losses, liabilities, costs, and reasonable legal expenses arising from:

• Your violation of these Terms
• Your unlawful use of the Services
• Your infringement of another person’s rights
• Content submitted through your account
• Fraudulent or unauthorized activity connected to your account

21. Termination

We may suspend or terminate your access to the Services if you violate these Terms, misuse the website, threaten security, engage in fraudulent activity, or expose Starfall or others to legal risk.

Termination does not affect rights or obligations that arose before termination.

Sections that should reasonably continue after termination will remain effective, including provisions concerning payments, intellectual property, disclaimers, liability, indemnification, and dispute resolution.

22. Governing Law

These Terms are governed by the laws applicable in the State of Florida, United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights that apply to you, disputes relating to these Terms or the Services will be brought before a court with appropriate jurisdiction in Florida.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

24. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

A waiver will only be effective if made in writing by an authorized Starfall representative.

25. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights and obligations in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Starfall business.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any terms displayed during checkout, constitute the entire agreement between you and Starfall concerning the Services.

If separate promotional, subscription, or checkout terms conflict with these general Terms, the more specific terms will apply to that particular transaction.

27. Changes to These Terms

We may revise these Terms to reflect changes in our products, business practices, technologies, or legal obligations.

Updated Terms will be posted on our website with a revised effective date. Changes will apply from the date they are posted unless otherwise stated.

Your continued use of the Services after updated Terms are published means you accept the revised Terms.

28. Contact Us

Questions regarding these Terms may be sent to:

Starfall

Email: sales@trystarfall.com

Mailing Address:
7901 4TH ST N STE 18882
ST PETERSBURG, FL 33702
United States