Privacy Policy

This Privacy Policy explains how CYSTER (“CYSTER,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, purchase our products, contact customer support, or otherwise interact with our services.

Please review this Privacy Policy carefully before using our website.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Billing and shipping address
  • Order and purchase information
  • Account information
  • Customer-support messages
  • Product reviews, feedback, and survey responses
  • Marketing preferences
  • Any other information you voluntarily provide

When you make a purchase, payment information is processed by our payment providers. We generally do not directly store complete credit or debit card details.

2. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Approximate location
  • Pages viewed
  • Links clicked
  • Referring website
  • Shopping-cart activity
  • Purchase activity
  • Date and time of visits
  • Interactions with our website, advertisements, and emails

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange shipping and provide delivery updates
  • Manage returns, refunds, and replacements
  • Respond to questions and customer-support requests
  • Maintain customer accounts
  • Communicate about purchases and account activity
  • Personalize the website experience
  • Remember shopping-cart contents and preferences
  • Improve our products, website, and customer experience
  • Send promotional emails where permitted
  • Measure the effectiveness of advertising
  • Prevent fraud, abuse, and unauthorized transactions
  • Protect the security of our website and services
  • Maintain business, tax, and accounting records
  • Enforce our terms and policies
  • Comply with applicable legal obligations

We may also use information for another purpose disclosed when the information is collected.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, analyze website activity, and measure marketing performance.

Some cookies are necessary for the website to function properly. Others may be used for analytics, personalization, or advertising.

You may manage cookies through your browser settings or any cookie-preference tool available on our website. Disabling certain cookies may affect the operation of some website features.

5. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

  • Website and ecommerce providers
  • Payment processors
  • Shipping and fulfilment providers
  • Customer-support platforms
  • Email providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud-prevention and security providers
  • Professional advisers, such as accountants or legal advisers

These parties may use information as necessary to provide services to us or as otherwise permitted by their own privacy terms and applicable requirements.

We may also share information when reasonably necessary to comply with legal obligations, respond to lawful requests, investigate fraud, protect our rights, or protect the safety of our customers and others.

If CYSTER is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction, personal information may be transferred as part of that transaction.

6. Advertising and Analytics

We may work with analytics and advertising partners to understand how visitors use our website and to measure or display advertisements.

These partners may collect information about your device, browsing activity, interactions with our website, and purchases through cookies, pixels, and similar technologies.

You may be able to limit certain advertising technologies through your browser settings, cookie preferences, or privacy controls provided on our website.

7. Email Communications

We may send you transactional emails concerning your orders, deliveries, account activity, customer-support requests, refunds, or important service updates.

When permitted, we may also send promotional emails about CYSTER products, offers, launches, and company news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Unsubscribing from promotional emails will not stop necessary communications concerning existing orders, deliveries, refunds, account activity, or customer-support requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Complete transactions
  • Manage customer-support requests
  • Maintain business and accounting records
  • Prevent fraud and security incidents
  • Resolve disputes
  • Enforce our agreements
  • Meet legal and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and informing us if you believe your account or personal information has been compromised.

10. Your Privacy Choices

Depending on your location and applicable requirements, you may be able to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain information
  • Withdraw consent where processing depends on consent
  • Opt out of promotional emails
  • Object to or limit certain uses of your information

To submit a privacy request, contact us at sales@trycyster.com.

We may request information necessary to confirm your identity and locate the relevant records before completing a request.

11. Wellness Information

Because CYSTER offers women’s wellness products related to concerns including PCOS, hormonal wellness, menstrual cycles, skin, hair, cravings, energy, and general wellbeing, information contained in your purchases, reviews, surveys, feedback, or customer-support communications may relate to health or wellness.

We may use information you voluntarily provide to:

  • Respond to your questions
  • Provide customer support
  • Improve our products and services
  • Better understand customer experiences
  • Fulfil services you request

Please do not send unnecessary highly sensitive medical records, diagnostic documents, laboratory reports, or other sensitive health information through general customer-support email.

Our website and customer-support channels are not intended to provide medical diagnosis, medical treatment, emergency medical services, or individualized medical advice.

If you have questions about a medical condition, medication, pregnancy, or whether a CYSTER product is appropriate for you, you should consult a qualified healthcare professional.

12. Children’s Privacy

Our website and products are not directed toward children.

We do not knowingly collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us at sales@trycyster.com so we can review and remove the information where appropriate.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

14. International Processing

We and our service providers may process or store personal information in countries other than the country where you live.

Privacy and data-protection practices in those countries may differ from those in your location.

By using our website and services, your information may be transferred and processed as reasonably necessary to operate our business, process transactions, fulfil orders, and provide requested services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, products, services, technologies, legal requirements, or information practices.

The revised version will be posted on our website with an updated effective date.

Your continued use of our website after an updated Privacy Policy is posted means that the revised policy will apply to future interactions with our services.

16. Contact Us

For questions, concerns, privacy requests, or customer-support inquiries, contact:

CYSTER

Email: sales@trycyster.com