Shipping Info

Effective Date: September 19, 2026

At CYSTER, we aim to process and deliver every order as quickly as possible.

Delivery Time

Orders are typically delivered within 9–12 business days after they are processed and dispatched.

Business days do not include weekends or public holidays.

Delivery times are estimates only and may be affected by circumstances outside our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • High order volumes
  • Public holidays
  • Local delivery disruptions
  • Transportation or supply-chain issues

We cannot guarantee an exact delivery date.

Order Processing

Orders are prepared for shipment as quickly as possible.

Processing times may vary depending on order volume, product availability, payment verification, holidays, or other operational circumstances.

Once an order has entered processing or fulfilment, changes or cancellations may not always be possible.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow some time after shipment for the carrier’s tracking system to update.

Tracking information may not update immediately after your order leaves our fulfilment facility.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error, contact us immediately at sales@trycyster.com.

We cannot guarantee that an address can be changed once an order has entered processing, fulfilment, or shipment.

CYSTER is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

Delayed Orders

Occasional delivery delays may occur due to circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, contact us at sales@trycyster.com with your order number so our customer-support team can review the shipment.

Missing Orders

If tracking shows that your order has been delivered but you cannot locate it, please first check:

  • Around the delivery location
  • With household members
  • With neighbours
  • With building management or reception
  • With the shipping carrier

If you still cannot locate the package, contact us at sales@trycyster.com with your order number and relevant tracking information.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at sales@trycyster.com.

Please include:

  • Your name
  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

We will review the issue and determine an appropriate resolution in accordance with our Refund Policy.

International Orders

International shipments may be subject to customs processing, inspections, duties, taxes, brokerage charges, or import restrictions imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any duties, taxes, or fees charged by local authorities or carriers.

Customs processing may cause delays beyond the estimated delivery timeframe.

CYSTER is not responsible for delays caused by customs authorities or for orders that are refused, restricted, seized, or returned due to local import requirements.

Contact Us

For shipping questions, tracking assistance, address issues, or delayed orders, contact:

CYSTER

Email: sales@trycyster.com