Refund Policy

Effective Date: September 19, 2026

At CYSTER, we stand behind our products and offer a 30-day money-back guarantee.

30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.

To request a refund, contact us at sales@trycyster.com with:

  • Your name
  • Your order number
  • The reason for your refund request
  • Photos of the product, if requested

Refund requests submitted after the 30-day period may not be accepted.

We reserve the right to refuse refund requests involving suspected fraud, repeated misuse, excessive claims, or abuse of our money-back guarantee.

Damaged, Defective, or Incorrect Orders

If your CYSTER order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at sales@trycyster.com.

Please include:

  • Your name
  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

Once we review the issue, we may arrange an appropriate replacement or refund.

Refund Processing

Approved refunds will be returned to the original payment method used for the purchase.

Once a refund has been issued by us, please allow several business days for it to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The order arrived damaged or defective
  • You received an incorrect product
  • The order was cancelled before shipment
  • We determine that a shipping refund is otherwise appropriate

Any customs duties, import taxes, brokerage fees, or other charges imposed by third parties are generally not refundable by CYSTER.

Order Cancellations

If you need to request an order cancellation, contact us as soon as possible at sales@trycyster.com.

We cannot guarantee that an order can be cancelled after it has entered processing, fulfilment, or shipment.

If an order has already been processed or shipped, the applicable refund terms in this policy will apply.

Refund Abuse and Fraud Prevention

Our 30-day money-back guarantee is intended to give genuine customers confidence when trying CYSTER.

We reserve the right to deny or limit refunds where we reasonably believe there is:

  • Fraudulent activity
  • Repeated abuse of our refund policy
  • Multiple refund claims associated with the same customer, household, account, payment method, or delivery address
  • False or misleading information
  • Manipulation of promotions or guarantees
  • Other activity inconsistent with the intended purpose of this policy

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

Contact Us

For refund requests, damaged or incorrect orders, or questions about this policy, contact:

CYSTER

Email: sales@trycyster.com