Refund Policy
Effective Date: July 23, 2026
At Starfall, we stand behind our products and offer a 30-day money-back guarantee.
30-Day Guarantee
You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.
To request a refund, contact us at sales@trystarfall.com with:
- Your name and order number
- The reason for your request
- Photos of the product, if requested
Refund requests submitted after the 30-day period may not be accepted. We reserve the right to refuse requests involving suspected fraud, repeated misuse, or abuse of this guarantee.
Damaged or Incorrect Orders
Contact us as soon as possible if your order arrives damaged, defective, or incorrect. Please include your order number and clear photographs so we can review the issue and arrange an appropriate replacement or refund.
Refund Processing
Approved refunds will be returned to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or cancelled before shipment.
Contact Us
Starfall
Email: sales@trystarfall.com
Mailing Address:
7901 4TH ST N STE 18882
ST PETERSBURG, FL 33702
United States